Crown & Key Mortgage (“we,” “our,” or “us”) is committed to protecting your privacy and safeguarding your personal information in accordance with federal and state mortgage laws, including the Gramm-Leach-Bliley Act (GLBA). By using www.crownkeymortgage.com or submitting information to us, you agree to this Privacy Policy.

We collect two types of information:

When you visit our website, we may collect your IP address, browser type, device information, pages viewed, time of visit, and referring website. This information helps us improve site functionality and user experience.

When you submit an application, inquiry, or form, we may collect personal information, including your name, contact details, Social Security number, date of birth, employment and income information, financial records, credit data, and documents required for mortgage processing.

We use your information to:

• Process and evaluate mortgage applications
• Verify identity, income, and creditworthiness
• Communicate with you during the loan process
• Prepare disclosures and required documents
• Meet legal, regulatory, and compliance obligations

We never sell your personal information.

Your information may be accessed only by authorized personnel or approved third parties directly involved in your mortgage process, such as:

• Loan officers and processors
• Underwriters and lenders
• Title companies and appraisers
• Credit agencies and compliance partners

All third parties must protect your information under strict confidentiality.

We use industry-standard safeguards, including:

• Secure servers and encrypted data
• Password-protected systems
• Restricted internal access
• Compliance with GLBA and FTC Safeguards Rule

No online transmission is completely secure, and users acknowledge inherent internet risks.

Our website may use cookies to improve navigation, analyze usage, and enhance your experience. Cookies do not store sensitive information. You may disable cookies, but some features may not function properly.

We only share your information when:

• Necessary to process your mortgage
• Required by law or regulation
• Authorized by you
• Working with trusted partners assisting with your loan

We do not share your information with unrelated businesses for marketing.

You may request to:

• Access the information we have about you
• Correct inaccurate or outdated data
• Ask how your information is used

Requests can be submitted at any time.

Our website may include links to third-party sites. Crown & Key Mortgage is not responsible for the privacy practices or content of those sites.

For questions, concerns, or privacy requests, please contact:

Bobbie@crownkeymortgage.com